Privacy Policy

1. Introduction

Encanto Pool Service LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit encantopoolservice.com or contact us about our pool cleaning and maintenance services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, email address, and phone number when you submit a quote request or contact form.
• Service details — information about the pool service you are interested in.
• Communications — messages or inquiries you send us through our website or by email.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This information is used in aggregate to understand how visitors use our site and to improve our services.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and provide pool cleaning and maintenance services
• Send service reminders, confirmations, and follow-up communications
• Improve our website and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers — trusted third-party tools we use to operate our business (e.g., scheduling software, email platforms), who are contractually required to keep your information confidential.
• Legal requirements — if required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information below.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: